Delivery, payment and exchanges: what to check before ordering from Anabel Arto

How orders are processed

Anabel Arto orders are processed in the order they are received on working days. If an order is placed later in the day or at the weekend, processing moves to the next available working period. During promotions, sales and other busy periods, processing times may be longer.

For customers, this means one simple thing: the expected delivery date should not be calculated only from the moment the “Order” button is pressed. Anabel Arto delivery begins after the order has been processed and dispatched.

Delivery within Ukraine

Within Ukraine, the online shop sends orders via Nova Poshta to a branch or by courier to the customer’s address. The cost depends on the selected delivery method and order value, while the current free-delivery thresholds are best checked immediately before placing an order.

According to the information provided by Anabel Arto, Nova Poshta delivery usually takes 1-3 working days from dispatch. Trying on underwear and swimwear at the carrier’s branch is not available.

Anabel Arto therefore provides tools that help customers check the details before ordering, including product pages and sizing information. This is particularly useful for bras, briefs and swimwear, where fit is especially important.

International delivery

International lingerie delivery from Anabel Arto is available outside Ukraine via Ukrposhta and is paid for by the recipient. Delivery time depends on the carrier and destination country.

Possible customs requirements should also be taken into account. Before placing an international order, it is advisable to check the current charges, delivery times and requirements for your country separately.

Payment and cash on delivery

Anabel Arto offers full prepayment through the payment system on the website, as well as cash on delivery for orders that meet the shop’s current conditions.

When choosing an Anabel Arto payment method, check the available options directly at checkout. This is more reliable than referring to older FAQs, promotional materials or terms saved from a previous order.

When an exchange may be possible

According to the terms published by Anabel Arto, lingerie, swimwear and hosiery belong to categories subject to legal restrictions on returns and exchanges. At the same time, the brand may offer an exchange where the shop’s stated conditions are met.

To request an exchange, a new order must be created and the number of the previous order should be added in the comments. The details are then agreed with a manager. The item must not have been worn, and its original condition, labels and any other required elements must be preserved.

Returns of lingerie and swimwear may be available in specific cases, for example if the item does not match the order or is of inadequate quality. This makes size → product page → delivery → payment → exchange terms a useful checklist before confirming a purchase.

FAQ

Can you try on Anabel Arto lingerie at a Nova Poshta branch?

No. The Anabel Arto website states that Nova Poshta does not allow underwear or swimwear to be tried on at its branches. It is therefore best to determine the size before placing an order using the brand’s current sizing information. If you are unsure, check the details of the specific style before dispatch.

Can you change the delivery address after placing an order?

If you need to change the delivery address after placing an order, Anabel Arto recommends providing the new details to a manager. It is best to do this as early as possible, before the order has been dispatched. Whether changes can be made in a particular case should be confirmed directly with the shop.

What should you do if the item received does not match the order?

If the item does not match the order, is of inadequate quality or arrives incomplete, contact Anabel Arto to agree on the next steps. The website provides separate return conditions for such situations. Keep the item, packaging and accompanying elements in their original condition until you receive further instructions from the shop.

Conclusion

Ordering lingerie online becomes more predictable when you check not only the style and colour, but also the size, delivery method, payment options and exchange terms. Before placing an Anabel Arto order, use the latest information on the brand’s website - especially if you are buying lingerie or swimwear for the first time or arranging delivery outside Ukraine.